OUR CANCELLATION POLICIES AND FEES:

All clients are required to hold their appointments with a valid credit/debit card.
Luminous requires a 24 hour cancellation notice to avoid charges. 

When booking same day, any changes must be notified within 2 hours of appointment time to avoid charges below.  

-Same day cancellation without rescheduling = Fee 50% of your total.
-Same day cancel and reschedule to a different day= Fee 25% of your total.
-Same day reschedule to later that day. (If more than an hour from original start time) = Fee 20% of your total.
-No call, No Show = Fee 100% of your total. 

HOLIDAY BOOKINGS OR GROUPS:
72-hour Cancellation Policy and Fees
(Valentine's Week, Mother's Day Week or Groups) 

$25/person deposit will be taken upon booking. Your deposit will be used toward your booked service(s) day of. 

When booking same day, any changes must be notified within 2 hours of appointment time to avoid charges below.  

-Same day cancellation without rescheduling = Fee charge of 50% of your total.
-Same day cancel and reschedule = 25% of your total.
-No call, No Show = Fee charge of 100% of your total. 
LATE ARRIVAL POLICY:

Please contact the spa if you will be late for your appointment. 
Luminous Day Spa: 650-871-0759
Luminous 2: 650-763-1882

We would like our clients to receive the full service(s) booked , however at times we are unable to accommodate depending on client time of arrival and our technicians availability. 

***If we are unable to accommodate the full service(s) scheduled due to client tardiness. Clients are still responsible for full payment of the service(s) booked***

TEXT Luminous!

Text us at
650-825-9569
     

Spa Policy
TEXT REMINDERS:
Our Text reminders are a courtesy. 
Not receiving a reminder does not excuse a missed appointment. 
CREDIT CARD FEE:
When paying with a Debit or Credit Card, there will be a 2.5% credit card fee added to your total.